The people on the floor have known what's wrong for months; leadership is only hearing it now.
Recognize this situation? Below are the Liberating Structures that change it — a concrete example, and the reason this one fits here. New to Liberating Structures? Here's what it is.
Celebrity Interview brings leadership closer to what's really happening on the floor.
For example: On the shop floor, people have been grumbling for months about a broken part in the order flow — everyone there knows the workaround. It's only when a customer files an official complaint that leadership hears about it for the first time.
Liberating Structures for this situation:
Discovery & Action Dialogue (DAD)
Discovery & Action Dialogue surfaces exactly this kind of knowledge before it becomes a complaint: in groups of five to seven, frontline staff work through seven fixed questions, including "How do you know this problem is present?" and "what stops you from always solving it?"
Because the host of each group doesn't answer themselves, the conversation stays the frontline's own — not leadership filling in the conclusion in advance.
Celebrity Interview
Celebrity Interview then puts someone from the shop floor literally in the spotlight: a host interviews that person talk-show style about what's really going on, with concrete examples and stories — not a dry report, but a conversation leadership actually hears.
Afterward, the rest of the room can come up with follow-up questions via 1-2-4-All. That gives leadership not just the answer, but also the chance to actually dig deeper — directly, not through a layer that already summarized it for them.
No certification, no lengthy prep — read the steps and try it at your next meeting.
Keep exploring
Browse the full list of 43 structures, or get support if this situation is too complex to facilitate yourself.