Nobody has the full journey mapped out — only their own piece of it.
Recognize this situation? Below are the Liberating Structures that change it — a concrete example, and the reason this one fits here. New to Liberating Structures? Here's what it is.
Network Relationship Patterns reveals how departments actually work together, not how they say they do.
For example: Every department knows its own step in the customer journey perfectly. Ask who can sketch the whole journey, start to finish, from first contact to after-sales, and nobody in the room can.
Liberating Structures for this situation:
Design Storyboards
Design Storyboards deliberately builds the journey start to finish, rather than department by department: the team first maps out everyone with a stake in it, then works out, step by step, the first concrete actions needed to reach the shared goal.
Because the whole group builds the same storyboard, an overview of the full journey emerges for the first time — not just the piece the person's own department is responsible for.
Network Relationship Patterns
Network Relationship Patterns additionally makes visible how departments actually work together: using ten recognizable patterns, participants mark how they say they work, how they really work day to day, and how they'd like to work.
The gap between those three answers often reveals why nobody has the full journey in view: the patterns show the departments behaving like separate islands, even while they claim otherwise.
No certification, no lengthy prep — read the steps and try it at your next meeting.
Keep exploring
Browse the full list of 43 structures, or get support if this situation is too complex to facilitate yourself.